At Mangrove Mental Health, we believe that listening and learning from the people we support is essential to providing high-quality, person-centred care.
Your feedback, whether it’s a suggestion, compliment, or concern, helps us improve our services, strengthen our practice, and ensure that every individual feels respected, safe, and supported.
We are committed to continuous improvement and transparency in everything we do. Feedback helps us:
All feedback is taken seriously and handled confidentially in accordance with the NDIS Practice Standards, Complaints Management Rules (2018), and our internal Quality and Safeguarding Framework.
We welcome feedback in any way that feels comfortable for you:
If you need support to provide feedback, such as help filling out a form, using an interpreter, or accessing advocacy, please let us know. We will ensure you have the assistance you need.
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